FAQ
What is private pay?
- Private pay is home health care provided by our agency which is paid either out of pocket or through private health insurance. There is no supplement from a government program.
How much is it per hour for private pay services?
- Please call 314-355-3679 ext. 269 for private pay services hourly pay.
Do I pay anything up front for private pay?
- Yes. There is escrow at the time of signing the private pay healthcare agreement. It’s a 2 week escrow required before start of services.
Do home health aides work holidays?
- Yes, they work holidays.
- Recognized holidays are New Year’s Day, Dr. Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving , Christmas and Juneteenth.
Can I choose my own aide?
- We will do a meet and greet with your eligible healthcare provider. If at any time, you feel your current aide isn’t a good fit, you can request a change of aide by contacting Deer Valley Home Health Care Main Office at 314-355-3679.
Do we accept insurance?
- Yes, we accept Medicaid.
- We also accept privately purchased healthcare insurance.
- Deer Valley Home Health will accept any private pay insurance coverage as long as they meet eligibility requirements. Example “Bankers Life Insurance Company”.
What is the cancellation policy for a private pay health agreement?
- We simply need a 30 day notice before cancellation.
What is respite care in the home health industry?
- Everyone needs a break. Respite care provides caregivers temporary relief while their loved one continues to receive care in a safe environment from a Deer Valley caregiver. Using respite services can support and strengthen your ability to be a caregiver during times of caregiver "burnout".
What is advanced respite care?
- When a client is bed bound and requires specialized care such as: turning and positioning, assistance with mechanical transfer equipment and assistance with elimination.